SERVICE REQUEST.

Your service request can be sent to our helpdesk online. It will be processed as soon as possible.

Your name*
Your company*
Email address*
Your direct telephone number*
Type of service*
What do you want to schedule?*
Dear customer, don’t forget to submit your request in time for a new installation, a transfer, an extension or a reinstallation. The schedule fills up quickly during the school holidays! Therefore, you need to take a waiting period of 3 to 4 weeks into account.
Dear customer, please complete the field below as accurately as possible with your request to enable us to help you quickly and efficiently.
Technical support
For which device do you need technical support?
- Track and Trace device
- Badge reader
- Activity table
- Garmin GPS
- Barcode scanner
- Badges
- Time clock
Blackbox - Track and Trace device
Please describe the problem
- Device is offline/no more positions
- No follow-up abroad/other country
- Wrong positions/blocked positions
Badge reader
Please describe the problem
- Defective badge reader
- Wrong registrations/missing registrations
Activity table
Please describe the problem
- Defective activity table
- Wrong registrations/missing registrations
Garmin GPS device
Please describe the problem
- Garmin is defective
- Messages are not going through
Barcode scanner
Please describe the problem
- Defective scanner
- Not reading correctly
Badges
Please describe the problem
- Badge is defective
- Additional order
Punch clock
Please describe the problem.
- No longer starts
- Sends no information
Dear customer, please complete the field below as accurately as possible with your request to enable us to help you quickly and efficiently.
Disassembly
Data for the vehicle(s) requiring disassembly
Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.
License plate Vehicle (make + model) Chassis number
Desired date for the disassembly (preferably always schedule one week in advance)
DD slash MM slash YYYY
Alternative date for the disassembly (preferably always schedule one week in advance)
DD slash MM slash YYYY
2nd alternative date for the disassembly (preferably always schedule one week in advance)
DD slash MM slash YYYY
Desired location for the disassembly
Street + number Postal code Municipality
Contact person on-site
First name Last name Telephone number
Comments
Reinstallation
What do you want to reinstall?
- Blackbox
- Badge reader
- Activity keyboard
- Privacy button
Is the black box added in your possession?
- Yes
- Non
What is the serial number (or several for the unit)?
The serial number usually starts with 2000 or 101000 and can be found on the reverse or the side of the black box. Use a space to differentiate between different units.
Data for the vehicle(s) requiring reinstallation
Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.
License plate Vehicle (make + model) Chassis number
Desired date for the reinstallation (preferably always schedule one week in advance)
DD slash MM slash YYYY
Alternative date for the reinstallation (preferably always schedule one week in advance)
DD slash MM slash YYYY
2nd alternative date for the reinstallation (preferably always schedule one week in advance)
DD slash MM slash YYYY
Desired location for the reinstallation
Street + number Postal code Municipality
Contact person on-site
First Last Telephone number
Comments
Transfer
From one vehicle to another in a single location
Data for the vehicle(s) from which the system should be removed.
Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.
License plate Vehicle (make + model) Chassis number
Data for the vehicle(s) in which the system should be installed.
Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.
License plate Vehicle (make + model) Chassis number
Desired date for the transfer (preferably always schedule one week in advance)
DD slash MM slash YYYY
Alternative date for the transfer (preferably always schedule one week in advance)
DD slash MM slash YYYY
2nd alternative date for the transfer (preferably always schedule one week in advance)
DD slash MM slash YYYY
Desired location for the transfer
Street + number Postal code Municipality
Contact person on-site
First Last Telephone number
Comments
Repair
Data for the vehicle(s) requiring repair
Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.
License plate Vehicle (make + model) Chassis number
What needs to be repaired?
- Blackbox
- Activity table
- Badge reader
- Other (describe it below)
Other
Dear customer, please complete the field below as accurately as possible with your request to enable us to help you quickly and efficiently.
Desired date for the repair (preferably always schedule one week in advance)
DD slash MM slash YYYY
Alternative date for the repair (preferably always schedule one week in advance)
DD slash MM slash YYYY
2nd alternative date for the repair (preferably always schedule one week in advance)
DD slash MM slash YYYY
Desired location for the repair
Street + number Postal code Municipality
Contact person on-site
First Last Telephone number
Comments
New installation
What do you want as a new installation?
- Blackbox
- Activity tab
- Badge reader
- Other (describe it below)
Other:
Data for the vehicle(s) requiring a new installation
Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.
License plate Vehicle (make + model) Chassis number
Desired date for the installation (preferably always schedule one week in advance)
DD slash MM slash YYYY
Alternative date for the installation (preferably always schedule one week in advance)
DD slash MM slash YYYY
2nd alternative date for the installation (preferably always schedule one week in advance)
DD slash MM slash YYYY
Desired location for the installation
Street + number Postal code Municipality
Contact person on-site
First Last Telephone number
Comments
Privacy*
- By clicking on send, you agree to our Privacy policy.
Name
This field is for validation purposes and should be left unchanged.

SERVICE REQUEST.

Technical support

Disassembly

Reinstallation

Transfer

Repair

New installation